CPIA Special Topic - All Day or Mix N Match

Sessions: AM 8:30a - 11:45a, PM 12:30p - 4:30p

AM 8:30a - 11:45a - AI and Insurance - 3 hours PC Pending Approval

The integration of artificial intelligence into the insurance industry presents significant opportunities for efficiency and innovation.  We will explore how AI can enhance underwriting, claims management, marketing, and customer service. However, it also generates essential considerations regarding ethics, privacy, and regulatory compliance. By preparing the workforce and prioritizing responsible AI usage, the industry can successfully navigate this changing environment.

PM 12:30p - 4:30p - Understanding Claims 4 hours PC pending approval

Designed to help agency personnel understand the claims procedure from the perspective of the company, agency, vendor and consumer.  The adjusting process will be introduced along with its challenges and issues.

Fraud, E & O and AI in relation to claims are also included in the discussion.